Frequently Asked Questions
Got questions about demurrage outsourcing, laytime claims management, vessel surveys, or our software services? We've answered the most common ones below. If you don't see what you're looking for, reach out directly — our team is happy to help.
What is demurrage outsourcing and how does it work?
Demurrage outsourcing means handing your post-fixture claims process to a specialized third party. Deep Blue Laytime Services manages your demurrage and reimbursement claims from start to finish — from claim creation or receipt through to payment — so your internal team can focus on core operations. We act as your claims department, providing full reporting and feedback throughout.
What types of companies does Deep Blue work with?
Deep Blue works with shipping companies, tanker operators, commodity traders, and organizations involved in seaborne trade who need support with laytime and demurrage claims, commercial operations, vessel surveys, or custom maritime software. Our team has experience across chemical tankers, bulk carriers, LPG vessels, and tanker pools.
Where is Deep Blue located?
Our team is strategically located in the United States (Connecticut), the United Kingdom, and Dubai, allowing us to serve clients across multiple time zones and regions.
How does Deep Blue price its laytime and demurrage services?
Most clients choose to pay a one-time fee per claim handled, which provides a predictable and manageable cost structure. This model helps clients control cash flow without taking on additional payroll costs. Pricing can also be structured for ongoing outsourced arrangements depending on volume and scope.
Can Deep Blue provide temporary or ad-hoc claims management coverage?
Yes. We offer temporary coverage for vacations, maternity leaves, sick leaves, or unexpected increases in workload. This is an ad-hoc service designed to reduce disruption to your business without requiring a long-term commitment.
What vessel surveys and inspections does Deep Blue Marine Services offer?
Deep Blue Marine Services offers pre-vetting inspections, pre-CDI inspections, pre-purchase and pre-fixture condition surveys, ISM audits, ISPS audits, MLC audits, P&I investigations, cargo and bunker quantity surveys, port captaincy, and cargo expediting. Coverage areas include the UK and Europe, North America, South America and the Caribbean, and Turkey and the Marmara Region.
Does Deep Blue use technology and software in its services?
Yes. Deep Blue Labs, our in-house software group, builds custom maritime software solutions that underpin all of our services. We leverage machine learning and AI to improve accuracy and efficiency in claims management and operations. Clients can also engage Deep Blue Labs directly for custom software development or to modernize existing systems.
Can Deep Blue review our charter party contracts and terms?
Yes. Our contract analysis service provides an experienced review of your terms and charter party contracts, with specific recommendations on where changes can improve your bottom line and cash flow. Through our detailed reporting, we can also assign a dollar value to individual clauses.
What is a time charter review and do I need one?
A time charter review is an audit of your time charter arrangements to identify whether you may be overpaying for underperforming vessels. If you have a vessel on time charter, it's worth a review — many clients recover costs they didn't know were being left on the table.
How do I get started with Deep Blue?
Reach out through our contact page. We'll discuss your needs and determine which of our services — laytime, marine, commercial operations, or software — is the right fit for your business.